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We typically respond to all inquiries within 24 hours during business days. Urgent technical issues are prioritized and usually addressed within 2-4 hours.
Please provide as much detail as possible, including your account email (if applicable), a clear description of your issue, and any relevant screenshots or error messages.
Currently, we provide support via email and live chat to ensure all communications are documented. For enterprise clients, dedicated account managers are available.
For security concerns, please email security@novahash.tech immediately. We take security very seriously and will respond promptly.