1. Introduction
NovaHash ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud mining platform.
Please read this policy carefully. By using NovaHash, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
We collect information that identifies you personally, including:
- Name and contact information (email address, phone number)
- Account credentials (username, password hash)
- Payment information (cryptocurrency wallet addresses)
- Identity verification documents (KYC/AML compliance)
- Communication records with our support team
2.2 Mining Activity Data
We collect data related to your mining activities:
- Mining plan selections and purchases
- Hash power allocation and performance metrics
- Rewards earned and withdrawal history
- Transaction records on the blockchain
2.3 Technical Information
We automatically collect technical data when you use our Platform:
- IP address and geolocation data
- Device information (browser type, operating system)
- Usage data (pages visited, time spent, click patterns)
- Cookies and similar tracking technologies
- Error logs and diagnostic information
3. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To provide, maintain, and improve our mining services
- Account Management: To create and manage your user account
- Payment Processing: To process transactions and distribute mining rewards
- Security: To protect against fraud, unauthorized access, and security threats
- Compliance: To comply with legal obligations and KYC/AML requirements
- Communication: To send service updates, technical notices, and support messages
- Analytics: To analyze platform usage and optimize performance
- Marketing: To send promotional materials (with your consent)
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your data with:
4.1 Service Providers
Third-party vendors who perform services on our behalf:
- Cloud hosting and infrastructure providers
- Payment processors and cryptocurrency exchanges
- Identity verification services (KYC providers)
- Analytics and monitoring tools
- Customer support platforms
4.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal obligations or court orders
- Enforce our Terms of Service
- Protect our rights, property, or safety
- Investigate fraud or security issues
- Cooperate with law enforcement
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Security
We implement robust security measures to protect your information:
- Encryption of data in transit (TLS/SSL) and at rest
- Two-factor authentication (2FA) for account access
- Regular security audits and penetration testing
- Access controls and authentication protocols
- Secure data centers with physical security measures
- Employee training on data protection practices
However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal and regulatory obligations
- Resolve disputes and enforce agreements
- Maintain security and prevent fraud
When data is no longer needed, we securely delete or anonymize it. Transaction records may be retained indefinitely for compliance purposes.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate data
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a structured format
- Objection: Object to processing of your data
- Restriction: Request limited processing of your data
- Withdraw Consent: Revoke consent for data processing
To exercise these rights, contact us at privacy@novahash.tech. We will respond within 30 days.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Maintain your session and login state
- Remember your preferences and settings
- Analyze platform usage and performance
- Deliver personalized content and ads
You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure adequate safeguards are in place through:
- Standard contractual clauses
- Data processing agreements with vendors
- Compliance with applicable data protection laws
10. Children's Privacy
NovaHash is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected data from a minor, please contact us immediately.
11. Third-Party Links
Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.
12. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be notified via email or platform notification. The "Last updated" date at the top reflects the most recent revision.
13. Contact Us
For questions or concerns about this Privacy Policy, contact us:
- Email: privacy@novahash.tech
- Data Protection Officer: dpo@novahash.tech
- Support: support@novahash.tech
14. GDPR Compliance (EU Users)
If you are in the European Economic Area (EEA), we process your data based on:
- Contract: Processing necessary to provide our services
- Consent: You have given explicit consent
- Legitimate Interest: To improve and secure our platform
- Legal Obligation: To comply with laws and regulations
You have the right to lodge a complaint with your local data protection authority.
15. CCPA Compliance (California Users)
California residents have additional rights under the CCPA, including:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising CCPA rights
We do not sell personal information. To exercise your CCPA rights, contact us at privacy@novahash.tech.